The South African Post Office (SAPO) has confirmed that R350 grant beneficiaries will face much shorter waiting times at their branches this month, after a revised ‘queue system’ was introduced to help streamline the process. In a communication shared earlier, it was announced that those collecting the R350 grant can expect an easier experience the next time they attend a SASSA office to withdraw their funds… and there’s no need to panic about ‘deadlines’.
“SAPO has confirmed that the R350 Social Relief of Distress grant recipients will be paid all monies owed to them. In a statement issued on Thursday, SAPO said beneficiaries should also know that there is no deadline for them to collect their grant from its outlets. The funds that are waiting for them do not expire and they can collect it later if it suits them.”
The headline news from Thursday’s statement, however, concerns the much-maligned queue times: The Post Office has introduced a system to reduce waiting times for beneficiaries who collect their R350 social relief of distress grant in-person.
Separate queues at branches, a new ID number system, and more helpers inside branches will also make it easier for beneficiaries to comply with social distancing requirements. According to officials, this will help alleviate many of the issues raised by recipients in the past, who have been blighted by long waits, packed crowds, and financial uncertainty.
“Each day of the week is reserved for different beneficiaries depending on the last three digits of their ID numbers. Since 22 March is a public holiday, the days move one day forward after that One queue is reserved for beneficiaries of the R350 grant – while the other queue is for all other transactions. There are queue walkers who check ID numbers and to help customers to collect their grant on the correct day.”